Silvore Fox
Contact Us (345) 244-3201

Complain about the OAG

Sign up for the latest updates

 

Complain about the OAG

The Office of the Auditor General (the OAG) strives to ensure it provides the highest standard of service to satisfy and meet the needs of its clients and other stakeholders. We do, however, recognise that from time to time things may go wrong and that sometimes people are not happy with what we have done. Our process for complaints about the OAG aims to resolve matters quickly and allow us to learn any lessons for the future. If you wish to make a complaint or raise a concern about an entity or organisation we audit please click on the following link How to raise concerns about entities we audit 

 

What do we mean by a complaint?

 

The OAG’s definition of a complaint is "an expression of dissatisfaction, however made, about the standards of service, actions or lack of action by the OAG, or its staff, affecting one or more members of the public."

 

Types of complaint about OAG

 

We can consider complaints about the following:

 

  • How we carry out our legal duties. For example, appointing auditors and publishing reports.
  • Bad or inefficient management of the OAG.
  • Goods and services we provide.
  • The reasonableness of the processes followed, and the decisions made, by our staff.
  • The behaviour of our staff and auditors.
  • How our staff carry out their work.

 

How to complain about OAG

 

If you have any concerns or are dissatisfied with any part of our work, you should first give us a chance to deal with your complaint informally. If you are not sure who to contact, or if you need any help or advice, please contact the OAG on (345) 244 3211 or email us at: auditorgeneral@oag.gov.ky. If you wish to make a formal complaint this can be done verbally or in writing (by email, post or following the link below). We will not normally act on anonymous complaints. However we will review them to identify any patterns of behavior or misconduct. 

 

We will send a full written response to your complaint within 25 working days of its being lodged. This may be our final response to your complaint. However, if we need to carry out a more detailed investigation, ask for further information, our response may take longer. If this is the case we will provide a progress report of how we are investigating your concerns and give you a date by which we expect to be able to give you a full or final response.

 

If your complaint is found to be justified, we will write to apologise to the people concerned, and if necessary, the matter will be reported to the Auditor General to consider remedial action. If we conclude that your complaint is not justified, we will write to you to explain why.

 

Further information

 

Further information and guidance about how to complain about the OAG can be found in our   OAG Complaints Policy.

 

To make a complaint via our website please click on the following link Feedback on our service

26
10 2017 4:28 pm

Major Capital Projects Follow Up Re...

  Government has improved its management of major capital...
09
08 2017 10:48 am

OAG Quarterly Report to 30 June 201...

The Auditor General released the 30 June 2017 OAG Quarterly Report ...
31
07 2017 3:27 pm

Follow-up on past PAC recommendatio...

Government Needs to be More Responsive to the Recommendations Made ...
28
07 2017 10:46 am

Governance in aviation bodies – S...

A review of governance in Cayman Islands’ three aviation bodi...
11
05 2017 3:09 pm

OAG Quarterly Report as at 31 March...

The Auditor General released the 31 March 2017 OAG Quarterly Report...
10
05 2017 3:05 pm

OAG Quarterly Report 31 December 20...

The Auditor General tabled the 31 December 2016 OAG Quarterly Repor...
10
05 2017 3:17 pm

Cayman Islands Health System Public...

Issued with the audit report was a public interest report, “C...
30
01 2017 10:33 am

Ensuring Quality Health Care and a ...

Government action needed to improve management of health system and...
30
01 2017 6:06 am

Physicians and Dentists Survey

In conducting the work for the two health care reports made public ...
12
12 2016 10:01 am

OAG Quarterly Report 30 September 2...

The Auditor General tabled the 30 September 2016 OAG Quarterly Repo...
29
11 2016 10:39 am

Review of Scrap Metal Removal Contr...

The public interest report examined a contract for the removal of s...
13
10 2016 1:12 pm

OAG Annual Report 30 June 2016 made...

The report provides members of the Legislative Assembly with inform...
13
07 2016 5:41 pm

Sue Winspear starts her new job as ...

Sue Winspear starts her new job as Auditor General of the Cayman Is...
29
04 2016 1:18 pm

Office of Auditor General's 20...

The Office of Auditor General's 2015 Annual Report was made pub...
25
04 2016 3:01 pm

RFP - Tender to audit OAG Financial...

The Office of the Auditor General Invites Interested Compa...
18
04 2016 5:25 pm

New Auditor General Named

Her Excellency the Governor, Ms. Helen Kilpatrick, is pleased to an...
05
11 2015 11:33 am

Acting AG Releases Report on F/S of...

Acting Auditor General reports on audits of the Government entities...
05
11 2015 11:32 am

Acting AG Releases Report on F/S of...

Acting Auditor General reports on audits of the Government entities...
28
10 2015 12:30 pm

Financial and Performance Reporting...

Government’s consolidated financial statements are not reliab...
15
10 2015 1:59 pm

Collecting Government Revenues

Acting Auditor General says that Government needs to collect revenu...
13
10 2015 12:18 pm

Government IT Security Report Relea...

Government needs to make IT security a priority, says Auditor Gener...
08
09 2015 2:20 pm

Auditor General Resigns

The Auditor General, Mr Alastair Swarbrick, has written to Her Exce...
14
08 2015 11:59 am

Auditor General highly critical of ...

The Auditor General, Alastair Swarbrick, made public today a report...
23
07 2015 10:09 am

AG releases report on National Land...

Government needs a development plan for Cayman Islands, says Audito...
07
07 2015 12:28 pm

AG releases report on Government Pr...

Government programs for those in need are poorly managed, says Audi...
07
07 2015 12:28 pm

AG releases report on Major Capital...

Projects to construct high schools and build additions at four prim...
01
07 2015 9:21 am

OAG Strategic Plan 2015-2019

Auditor General’s strategic plan available to the public ...
12
05 2015 7:46 pm

OAG Quarterly Report 31 March 2015

The OAG has released it quarterly report for the quarter to 31 Marc...
16
01 2015 11:31 am

OAG Independence and Public Reporti...

The Auditor General's position paper on OAG independence and pu...
15
01 2015 9:13 am

PAC hearing on travel audit - AG�...

The Auditor General's opening remarks to the Public Accounts Co...
13
01 2015 12:00 pm

OAG Quarterly Report 31 Dec 2014

The OAG has released it quarterly report for the quarter to 31 Dece...
13
01 2015 12:16 pm

OAG Revised Performance Audit Progr...

The Auditor General has published a revised performance audit progr...
27
11 2014 8:23 am

OAG Annual Report 2013/14

The OAG has published its annual report for the year ending 30 June...
19
11 2014 8:19 am

AG speech to Government PD week

The AG recently spoke at the Government Professional Development We...
21
10 2014 12:02 pm

AG Report on Ministries, Portfolios...

The Auditor General made public today an audit report on the result...
21
10 2014 1:21 pm

AG Report on Statutory Authorities ...

The Auditor General, Alastair Swarbrick, made public today his audi...
21
10 2014 1:50 pm

OAG Quarterly Report 30 September 2...

The OAG has released it quarterly report for the quarter to 30 Sept...
20
10 2014 3:40 pm

Latest proactive disclosures releas...

The OAG released its latest proactive disclosures today for the six...
09
06 2014 11:04 am

Auditor General reports on abuse an...

The Auditor General, Alastair Swarbrick, made public today his Offi...
16
04 2014 2:17 pm

Entire Public Sector 2010-11 Financ...

The Entire Public Sector Financial Statements for the year ending 3...
31
03 2014 9:30 am

AG speeches from the UCCI Anti-Corr...

The Auditor General recently spoke at the UCCI conference: Towards ...
22
01 2014 1:14 pm

Five Reports on Governance in the C...

The Auditor General made public today five reports on Governance in...
27
11 2013 9:30 am

OAG Annual Report 2012/13

The OAG published today (27 November 2013) its annual reports for t...
27
11 2013 3:14 pm

JMC 2013 Communique supports the wo...

The communique for the 2013 Overseas Territories Joint Ministerial ...
05
11 2013 3:07 pm

International Fraud Awareness Week

International Fraud Awareness Week is here. Hundreds of businesses,...
30
10 2013 9:02 am

Status update on financial and perf...

The Auditor General today (30 October 2013) released his latest upd...
24
10 2013 11:38 am

OAG at the CayShop Expo 2013

Come and visit the OAG booth at the CayShop Expo at the Arc in Cama...
04
10 2013 10:24 pm

Congratulations to Martin Ruben on ...

The Office of the Auditor General is pleased to announce that Marti...
25
01 2012 12:24 pm

UN General Assembly adoption of Res...

  The UN General Assembly Resolution represents a signific...
12
01 2012 10:54 am

Accounts Progress

The medias reaction to the latest progress report on Financial and ...
09
01 2012 9:39 am

Busy year ahead

Cayman News Service discusses the OAG's plans for 2012 http...
05
01 2012 2:17 pm

The release of OAG's 2009 repo...

The Cayman Compass reports on delays in the release of the OAG'...
01
11 2011 11:02 am

On Track

The Government of the Cayman Islands (the "Government") h...
27
10 2011 3:48 pm

Support for auditor independence fr...

On Friday 14 October, INTOSAI Secretary General Josef Moser present...
27
09 2011 10:26 am

PMFL Amendments Pass

A bill to streamline the Public Management and Finance Law passed i...
27
09 2011 10:27 am

Auditor General's deadlines met

For the first time since the Public Management and Finance Law was ...
26
09 2011 10:25 am

Governor issues statement

The Governor has welcomed the latest report from the Auditor Genera...
26
09 2011 4:52 pm

Deputy Governor Comments

  I welcome the report released today by the Auditor Gener...
07
09 2011 9:42 pm

Auditor General report leaked

The latest report from the Auditor General’s Office has been ...
Quick Access
Contact Us
(345) 244-3201
How to complain
about us or bodies we audit
Quick guide
to the OAG
How to make
an FOI request