The Office of the Auditor General (the OAG) strives to ensure it provides the highest standard of service to satisfy and meet the needs of its clients and other stakeholders. We do, however, recognise that from time to time things may go wrong and that sometimes people are not happy with what we have done. Our process for complaints about the OAG aims to resolve matters quickly and allow us to learn any lessons for the future. If you wish to make a complaint or raise a concern about an entity or organisation we audit please click on the following link How to raise concerns about entities we audit
What do we mean by a complaint?
The OAG’s definition of a complaint is "an expression of dissatisfaction, however made, about the standards of service, actions or lack of action by the OAG, or its staff, affecting one or more members of the public."
Types of complaint about OAG
We can consider complaints about the following:
How to complain about OAG
If you have any concerns or are dissatisfied with any part of our work, you should first give us a chance to deal with your complaint informally. If you are not sure who to contact, or if you need any help or advice, please contact the OAG on (345) 244 3211 or email us at: email@example.com. If you wish to make a formal complaint this can be done verbally or in writing (by email, post or following the link below). We will not normally act on anonymous complaints. However we will review them to identify any patterns of behavior or misconduct.
We will send a full written response to your complaint within 25 working days of its being lodged. This may be our final response to your complaint. However, if we need to carry out a more detailed investigation, ask for further information, our response may take longer. If this is the case we will provide a progress report of how we are investigating your concerns and give you a date by which we expect to be able to give you a full or final response.
If your complaint is found to be justified, we will write to apologise to the people concerned, and if necessary, the matter will be reported to the Auditor General to consider remedial action. If we conclude that your complaint is not justified, we will write to you to explain why.
Further information and guidance about how to complain about the OAG can be found in our OAG Complaints Policy.
To make a complaint via our website please click on the following link Feedback on our service